Tenant - Emergency Repairs

Urgent Maintenance Instructions

If you have emergency maintenance needs outside of our normal business hours (Monday - Friday, 9:00 AM - 4:30 PM), please follow these instructions:

Assess the Situation: Determine if the issue may cause harm or if it can wait until the next business day. If it can wait, email your property manager with details and photos, or call our office at 03 6343 4361.

Emergency Issues: If the issue cannot wait, contact the appropriate tradesman below. They will troubleshoot over the phone to confirm if the maintenance is an emergency.

Important Reminders: If a tradesman is called out, notify your property manager in writing. If the issue is not an emergency, you will be charged a call-out fee. Allow the tradesman to troubleshoot the issue over the phone before attending. They will decide if immediate attention is needed or if it can wait until the next business day.

Emergency Repair Trade Contacts: 

  • Plumbing: Jarrod Parker, Launceston Essential Plumbing, 0423 256 330
  • Electrical: Launceston Electrical Solutions, 0439 320 635

Please see list below of what constitutes an urgent repair under the Residential Tenancies Act

  • A burst hot water service
  • A blocked or broken toilet system
  • A serious roof leak
  • A gas leak
  • A dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm or fire damage
  • A failure or breakdown of any essential service provided by the landlord or agent for hot water, cooking, heating or laundering
  • A failure or breakdown of gas, electricity or water supply
  • Any fault or damage that makes the rented property unsafe or unsecure
  • An appliance, fitting or fixture which is not working properly and causes a substantial amount of water to be wasted.
  • A serious fault in a lift or staircase in the rented premises.