After Hours Maintenance Process
Please be advised that we are making some important changes to our afterhours emergency maintenance procedure. Moving forward, if you have emergency maintenances that needs attention outside of our normal business hours (Monday - Friday 9:00am - 4:30pm) please use the following instructions.
Firstly, please assess if the concern may cause harm or if the work can wait until the following business day. If the maintenance can wait until the next business day, please email your property manager with details and photos if you are able or contact our office on 03 6343 4361.
If you are experiencing an issue that cannot wait until the next business day, please contact the appropriate tradesman below; The tradesman will troubleshoot your concerns over the phone before attending to ensure the maintenance is considered an emergency.
- Plumbing: Jarrod Parker - Launceston Essential Plumbing 0423 256 330
- Electrical: Launceston Electrical Solutions - 0439 320 635
If a tradesman is asked to attend the property, please ensure you also contact your property manager in writing to advise. If the matter is not considered emergency maintenance, the call out fee will be charged to you as the tenant so please allow the tradesman to troubleshoot the issue with you over the phone before attending. They will determine if the maintenance needs to be attended to or if it can wait till the next business day.
What is considered EMERGENCY maintenance?
The legislation is very specific about what constitutes an emergency repair, and it is very important that you know that should the issue not be deemed an emergency; you will be responsible for the invoice.
An emergency repair is something that is likely to cause injury, or which makes the property unsafe, unliveable, or unsecured.
See below the list as set out by the Residential Tenancy Commissioner of Tasmania.
Emergency/Urgent repairs are when an essential service stop working, which is any of the following:
- Water: The water service no longer supplies to or removes from the property the same amount of water that it would be capable of supplying or removing if it were fully functional. *Please remember to contact Tas Water (13 6992) for any outages before calling a plumber.
- Electricity: All power points or wires between the walls or in the ceiling of the property are no longer safe or no longer supplying electricity. *Please remember to contact Aurora (https://www.tasnetworks.com.au/outages) for any outage before calling an electrician.
- Heating: The heater no longer provides heat the same level that it was reasonably capable of providing originally. This means the heater has stopped working and there is no other source of heating in the property. * Please note that if this occurs during the night an electrician may not get there until the next day.
- Cooking: When all heating elements of the stove, or the oven, no longer function or function safely. *May be dealt with next day as not considered to cause harm.
- Hot water: The same amount of hot water at the same temperature is no longer provided by the hot water service as when it was manufactured. If the hot water service has burst or is leaking, please ensure that you turn the water off to the property and turn the hot water cylinder off at the mains power board.
- Locks: If the property is unable to be secured. Please note that if the property is insecure due to damage caused by yourself or implied guests then it is your responsibility to have the repairs completed at your own cost.
*If you lock yourself out of the property during business hours you may collect a key from the office and return the same day however if this occurs after hours you must arrange a locksmith at your own cost to gain access.
- Doors and Windows: If window glass and/or doors are damaged and the property is not able to be secured, however if the damage has been caused by yourself or your implied guests then you are responsible to contact a repairer at your own cost.
- Grey water/Toilets: If all water at the property required to be removed or treated is no longer able to be safely removed or safely treated within a timeframe that it should be able to remove or treat water if it were fully functioning. This means if the toilet is blocked or backing up or if there is sewerage escaping into the yard or house. *If you have another toilet in the house that is operational and there is no sewerage escaping then this is not an emergency.